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In the highly competitive Life Insurance industry, efficiency and outstanding customer service are mandatory for growth and success.  It is difficult for insurance professionals to deliver the highest level of timely service when they rely on outdated legacy systems and manual-based insurance document management processes. Automated claims processing is no longer a luxury, it’s a […]

Although VeBridge serves clients around the country and in neighboring states such as Indiana, Tennessee and West Virginia, like most teams we’re proud of our home city of Lexington and our home state of Kentucky. As proud Kentuckians, we want our local businesses to compete and thrive in the global marketplace. That’s one reason we’re […]

It’s a well-known secret in the world of IT that most organizations only scratch the surface in unlocking the value of technology they already own. Whether the challenge is a poor user interface, poor planning or a lack of training, billions of dollars in productivity are lost each year on underutilized “solutions.” That’s one reason […]

With the increasing levels of compliance regulations and required audits, both internal and external, keeping track of necessary documents is more important than ever.  A well thought out Enterprise Content Management (ECM) system can help to facilitate audits and other compliance requirements. ECM refers to the strategies, methods and tools used to capture, manage, store, […]

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 We’ve all been there. There’s a pile of cute, fluffy, wriggling puppies in a crate. You lift one out for a quick cuddle. It licks you. It loves you. In minutes you grow to love the puppy back. Looking up, you see the sign… “Free puppies.” OMG, it can’t get any better than this! The […]

For years now, manufacturing operations have enjoyed tremendous financial gains by improving the manufacturing process. Whether it be Six Sigma, Kaizen, Lean or other popular techniques, the focus has been on squeezing the fat out of the process, removing all non-value added activities. It is time now to apply the same thinking to back office […]

This blog post is the third, in a series of three. It provides a window into an extraordinary exercise held by the Eastern Kentucky University (EKU) IT staff and members of their user community. The goal was to better understand their paper-process pain. In this post, I’ve included the answers to the bolded questions, below: […]

This blog post is the second, in a series of three. It provides a window into an extraordinary exercise held by the Eastern Kentucky University (EKU) IT staff and members of their user community. The goal was to better understand their paper-process pain. In this post, I’ve included the answers to the bolded questions, below: […]

One of my greatest frustrations in our business is encountering organizations that have followed the trend of attempting to solve their “paper” problems by installing more multi-function devices. By the time we get involved, they have become digital dumpsters. In most cases, their “findability” has become an impossibility! So, it’s a joy when we see […]

As referenced in my earlier blog, “Everything You Wanted to Know About ECM, But Were Afraid to Ask” I want to expand on a couple of my colleague’s questions.  I found myself coming back to one in particular: “Why can’t my staff do the process redesign and optimization?” The following are the most compelling reasons […]