Utility Company Document Management

Utility companies are under constant pressure to control costs while delivering uninterrupted service. In order for any utility company to stay competitive and promote high levels of customer satisfaction, document management and work flow should be taken into consideration.

VeBridge has helped a number of utility companies streamline customer service processes, including managing work orders and customer billings. These companies have seen response time to customer inquiries and service issues decrease dramatically, all while saving money on storage, filing and searching activities.

Key Benefits For Utility Companies

	Streamline customer service interaction with instant account information access.
	Coordinate and track service calls with improved accuracy.
	Keep maps and drawings centralized in perfect condition.

Applications - Correspondence

	Respond quickly to customer calls.
	Allow customer support personnel to access documents from their stations.
	Eliminate lost or misfiled documents.

Applications - Customer Applications

	Eliminate lost or misfiled contracts and applications.
	Save vital space needed for operations.
	Improve customer responsiveness.

Applications - Plats, Maps, and Drawings

	Eliminate wear and tear on drawings.
	Maintain availability of drawings to engineering and operations at any hour.
	Eliminate the risk of lost or misfiled drawings.
	Ensure disaster recovery plan.

Applications - Work Orders

	Provide improved customer support.
	Eliminate time wasted by customer support personnel retrieving and refiling work orders needed to answer customer calls.
	Enable faxing or emailing of work orders to customers or remove staff from the employee’s PC.