Our client built a conservative Return-on-Investment justification for their ECM system. They were confident that the system could pay for itself quickly based ONLY on hard-cost savings. Their growth was exponential and they wanted to keep their administrative staff flat. After six months they examined the metrics put in place to measure their savings. They found a savings equivalent to 1.84 FTEs and projected a 5-year savings in this one department of over $255K.
The driver to implement ECM was a disaster. Our client’s facility is nestled beside a swiftly flowing source of clean limestone water. They knew there would be a flood some day. When it came, they were unprepared. Their Human Resources were found floating in the storeroom when they could return to work. The disaster drove an initiative to implement a Document Management system. After the freeze-drying recovery process was completed, their records were digitized. Problem solved! Then came the surprise! During Union negotiations, ready access to the files gave the company negotiators the facts they needed to dispel attempts by union negotiators to misrepresent recollections of employee incidents. The tone of the negotiations shifted when the facts were brought to bear.
This surgical practice implemented “imaging” several years ago. They were content with the retrieval speed, but felt frustrated by their inability to reconcile their treatment records with their medical records. The Board knew that they were exposed because they couldn’t be certain that they had records of all their procedures. By expanding from a simple scan-retrieve system to an ECM, they were able to combine the ECMs API with the ability to integrate with their patient tracking system to perform monthly reconciliations. This reconciliation process immediately identified any gaps in their records as well as identifying billing errors. The expansion to an integrated ECM eliminated their risk and enhanced their value to their patients.
This supplier to the large automotive manufacturers had constant churn on their designs. With constant improvement as the watchword for both our client and their customers, design changes were the rule rather than the exception. Design change memorandums were stored in binders and drawings were stored on shelves and in rolls. Every piece of documentation had to be copied and shipped to all of their other plants. Each plant depended on the dedication of their librarian to keep the records updated. But it wasn’t happening. Engineers got tired of walking to the library and finding the binders gone. So they each had their own stores…which were rarely up-to-date. A single mistake could cost the company millions. So they turned to VeBridge to implement an ECM. The expected benefits were achieved within weeks. Paper silos disappeared. All plants had instant access to the latest drawings and change memos…along with an easily reviewed history. The stress associated with their exposure from mistakes disappeared.